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OAuth Authentication

BonData connects to Zendesk using OAuth 2.0 for secure access to your support data.

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Step 1: Create an OAuth Client

  1. Go to your Zendesk Admin Center
  2. Navigate to Apps and integrations → APIs → Zendesk API
  3. Click the OAuth Clients tab
  4. Click Add OAuth Client

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Step 2: Configure the OAuth Client

  1. Enter a client name (e.g., BonData Integration)
  2. Add the redirect URL: https://app.bondata.ai/auth/oauth2/callback
  3. Click Save

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Step 3: Get Your Credentials

  1. After saving, copy the Client ID and Client Secret
  2. Note your Zendesk subdomain (e.g., yourcompany from yourcompany.zendesk.com)

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Step 4: Connect in BonData

Enter your Client ID, Client Secret, and Zendesk URL in BonData, then click Connect to authorize via OAuth.

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Required Fields

FieldDescription
Client IDOAuth Client ID from Zendesk
Client SecretOAuth Client Secret from Zendesk
URLYour Zendesk URL (e.g., https://yourcompany.zendesk.com)

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Available Data

Once connected, BonData can sync the following Zendesk objects:
  • Tickets - Support tickets and their status
  • Users - Customers and agents
  • Organizations - Customer organizations
  • Groups - Agent groups
  • Custom Fields - Your custom ticket fields