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Zendesk is a leading customer service and support platform that helps businesses manage tickets, conversations, and customer relationships across channels. With BonData, you can connect to your Zendesk instance to read and analyze support ticket, user, and organization data within Agent workflows.

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OAuth Authentication

BonData connects to Zendesk using OAuth 2.0 for secure access to your support data.

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Step 1: Create an OAuth Client

  1. Go to your Zendesk Admin Center
  2. Navigate to Apps and integrations → APIs → Zendesk API
  3. Click the OAuth Clients tab
  4. Click Add OAuth Client

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Step 2: Configure the OAuth Client

  1. Enter a client name (e.g., BonData Integration)
  2. Add the redirect URL: https://app.bondata.ai/auth/oauth2/callback
  3. Click Save

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Step 3: Get Your Credentials

  1. After saving, copy the Client ID and Client Secret
  2. Note your Zendesk subdomain (e.g., yourcompany from yourcompany.zendesk.com)

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Step 4: Connect in BonData

Enter your Client ID, Client Secret, and Zendesk URL in BonData, then click Connect to authorize via OAuth.

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Required Fields

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Available Data

Once connected, BonData can sync the following Zendesk objects:
  • Tickets - Support tickets and their status
  • Users - Customers and agents
  • Organizations - Customer organizations
  • Groups - Agent groups
  • Custom Fields - Your custom ticket fields