Gainsight

Documentation Index

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Gainsight is the leading customer success platform, helping companies drive retention, reduce churn, and grow revenue through data-driven customer engagement. With BonData, you can connect to your Gainsight instance to read and enrich customer health, usage, and lifecycle data within Agent workflows. BonData supports three authentication methods for Gainsight.

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M2M OAuth

Follow these steps to create Machine-to-Machine credentials for BonData.

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Step 1: Access Connected Apps

1. Log in to your Gainsight instance as an admin
2. Go to Administration → Integrations → Connectors 2.0
3. Click Connected Apps

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Step 2: Create a Connected App

1. Click Create Connected App
2. Enter a name (e.g., BonData Integration)
3. Select Machine-to-Machine as the app type
4. Configure the required scopes/permissions
5. Click Save

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Step 3: Copy Credentials

After creation, you’ll see:

• Client ID - the unique identifier for your app
• Client Secret - the secret used for authentication

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Step 4: Get Your Application URL

Your Gainsight URL is in the format:

• https://yourcompany.gainsightcloud.com

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Step 5: Enter Credentials

Enter your Client ID, Client Secret, and Application URL in BonData.

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Required Fields (M2M OAuth)

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OAuth Code Flow

Follow these steps to configure OAuth authentication for BonData.

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Step 1: Access Connected Apps

1. Log in to your Gainsight instance as an admin
2. Go to Administration → Integrations → Connectors 2.0
3. Click Connected Apps

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Step 2: Create a Connected App

1. Click Create Connected App
2. Enter a name (e.g., BonData Integration)
3. Select Authorization Code as the grant type
4. Set the Redirect URI: https://app.bondata.ai/auth/oauth2/callback
5. Configure the required scopes/permissions
6. Click Save

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Step 3: Copy Credentials

After creation, you’ll see:

• Client ID - the unique identifier for your app
• Client Secret - the secret used for authentication

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Step 4: Get Your Application URL

Your Gainsight URL is in the format:

• https://yourcompany.gainsightcloud.com

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Step 5: Enter Credentials

Enter your Client ID, Client Secret, and Application URL in BonData, then click Connect to authorize via OAuth.

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Required Fields (OAuth Code Flow)

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Access Token

Follow these steps to get an access token for BonData.

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Step 1: Get an Access Token

You can obtain an access token in one of these ways: Option A: From Gainsight Admin

1. Log in to your Gainsight instance as an admin
2. Go to Administration → Integrations
3. Generate or copy an existing access token

Option B: From OAuth Flow If you have OAuth credentials, you can generate an access token using the OAuth flow and copy it here.

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Step 2: Enter Credentials

Enter your Gainsight access token in BonData.

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Required Fields (Access Token)