> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bondata.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk

> Connect BonData to Zendesk to sync your support tickets and customer data

Zendesk is a leading customer service and support platform that helps businesses manage tickets, conversations, and customer relationships across channels. With BonData, you can connect to your Zendesk instance to read and analyze support ticket, user, and organization data within Agent workflows.

## OAuth Authentication

BonData connects to Zendesk using OAuth 2.0 for secure access to your support data.

### Step 1: Create an OAuth Client

1. Go to your Zendesk Admin Center
2. Navigate to **Apps and integrations** → **APIs** → **Zendesk API**
3. Click the **OAuth Clients** tab
4. Click **Add OAuth Client**

### Step 2: Configure the OAuth Client

1. Enter a client name (e.g., `BonData Integration`)
2. Add the redirect URL: `https://app.bondata.ai/auth/oauth2/callback`
3. Click **Save**

### Step 3: Get Your Credentials

1. After saving, copy the **Client ID** and **Client Secret**
2. Note your Zendesk subdomain (e.g., `yourcompany` from `yourcompany.zendesk.com`)

### Step 4: Connect in BonData

Enter your Client ID, Client Secret, and Zendesk URL in BonData, then click Connect to authorize via OAuth.

## Required Fields

| Field         | Description                                                |
| ------------- | ---------------------------------------------------------- |
| Client ID     | OAuth Client ID from Zendesk                               |
| Client Secret | OAuth Client Secret from Zendesk                           |
| URL           | Your Zendesk URL (e.g., `https://yourcompany.zendesk.com`) |

## Available Data

Once connected, BonData can sync the following Zendesk objects:

* **Tickets** - Support tickets and their status
* **Users** - Customers and agents
* **Organizations** - Customer organizations
* **Groups** - Agent groups
* **Custom Fields** - Your custom ticket fields